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ZeNith Bizness Excellence, Your Partner in Knowledge Excellence!



One of the most important decisions companies make is simply whom they appoint as managers, Gallup has found. Yet Gallup’s analytics suggest they usually get it wrong: Companies fail to choose the candidate with the right talent for the job 82% of the time.

Zenith’s Talent Management & Succession Planning conference brings together HR heads, Directors, CPOs, people & culture, communications and research professionals to discuss the latest practices, insights and the most innovative approaches to help leaders select, manage and develop talents to improve performance, both for the individual and the organisation. We’ll be combining case studies from leading organisations from a range of sectors with best practice tips from our team of talent management & succession planning specialists.

From acquisition, development, culture in the organisation, employee behaviour, productivity, retention to leadership mentoring we aim to cover the many ways in which an organisation can manage their talent pool successfully.

On behalf of the entire team, I look forward to meeting you in October!

Vathana Chandrasegaran
Senior Conference Producer (APAC)


  • Meet and Listen to Award - Winning Human Resource Heads from different organisations share their experiences.
  • Knowing the role of line managers and helping them with a comprehensive Succession Plan to mold successors.
  • Discover fresh and innovative best practices of Managing Talent & Succession Planning that works.
  • Learn how leaders utilise organisational culture and employee engagement to recruit, develop and retain Talents
  • Understand how to create and design your employee experiences to attract and retain the top talent for the future of your organization.
  • Discover ways to align Talent Management & Succession Planning with your organizational goals.
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Industrie 4.0: 4th Industrial Revolution Asia Summit 2017


Artificial Intelligence, addictive manufacturing, Internet of Things, Big Data and Smart Factories are among new obsession that is currently taking over especially to manufacturing industries. These are all among the pillars and contributing factors for Industrie 4.0. Industrie 4.0 or 4th Industrial revolution has been introduced for the first time at Hannover Messe and recently it has become one of the main conversations held at World Economic Forum. The key for this new revolution era is “connectivity”. According to forecasts of analysts at Gartner, 26 billion “things” will be connected to the Internet in the year 2020.

Zenith Bizness Excellence’s 4th Industrial Revolution Asia Summit 2017 brings together experts and leaders in Industrie 4.0 to discuss the latest research insights and the most innovative approaches, not to forget real-life case study from experts that have been involved in Industrie 4.0. This new era is not only will impact on one company, but it will impact the whole manufacturing industry, worldwide. If we don’t want to change, we will be left behind by the whole world. Can you afford to ignore this revolution and getting left behind while you can see everyone is racing towards it?

Get to know the government’s strategies and understand more on how this kind of industry can be adapted and implemented for your businesses.


On behalf of the entire team, I look forward to meeting you in September!


Khairanie Jasni

Conference Producer (APAC)



  • Discover the latest technology, strategies and innovation in Industrie 4.0
  • Increase Industrie 4.0 awareness and creating higher industrial efficiency
  • Assess the existing issues and challenges in moving towards Industrie 4.0
  • Learn the best practices on changing and adapting to Industrie 4.0
  • Adopt innovative strategies needed to implement better productivity and quality
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In this day and age, every individual needs a device that makes communication, education and work an easy access. The advance technology comes with advance cyber threats. Cyber Threat Intelligence is a technique that acts like a force to be able to deal with increasingly sophisticated advance persistent threats.

Cyber Security protects the computer system, whereas Cyber Threat Intelligence is analyzed information about the intent, opportunity and capability of malicious actors. It is performed through the intelligence life cycle: plan, collect, process, produce and disseminate information.

Key Benefits of attending this workshop

  • Learn how to leverage Cyber Threat Intelligence to counter evolving cyber threats and incorporate it into your incident response process.
  • Know how to investigate the latest evolving cyber threats.
  • Stay at the forefront of evolving cyber threats developments to possess the know-how to mitigate cyber risk in the future.
  • Learn how to analyse and attribute evolving cyber threats and how to harness the organization’s cyber defence framework through hands – on exercises and case studies and interactive group discussions.


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As global markets become more exposed to widespread regulatory impacts and a diverse stakeholder base, greater reliance and accountability pressures are being placed on the Board. Effective corporate governance promotes the efficient and legal use of resources and should identify managers who do not put scarce resources to efficient use, or who are incompetent or -- at the extreme -- corrupt.

The need for better oversight requires the Board to adapt through technology and independent reporting channels such as compliance and risk.  In addition to the pace of regulatory change, Boards internally are being challenged by diversity pressures, the need for new technical skills to deal with growing risks, and cultural and ethical conflicts and issues.

This program has been designed to provide a wide range of recent cases in Malaysia and abroad, research and publications from around the world, governance issues and dilemmas will be explored through a range of learning activities,  including classroom, multimedia presentations, scenario analysis of case studies, group simulations and role plays.

The course outline is tailored only for those already practicing Corporate Governance. Challenges faced by different departments, will be highlighted and will be discussed during the workshop.

This workshop will focus on the key issues of Corporate Governance and participants will:

  • Understand what the new developments in Corporate Governance mean for your business
  • Discuss emerging Corporate Governance influencers and stakeholders
  • Experience how changing Board dynamics affect corporate culture and performance
  • Understand how to carry out a Corporate Governance Analysis
  • Learn the latest techniques in resourcing a Corporate Governance unit
  • Understand how Boards could fail
  • Discover tools to assist the Board and Corporate Governance unit


Header Managing Succesful Projects May 2017 (1)


Projects are on the rise in most industries in Malaysia, taking the current economic conditions into consideration. In many cases unfortunately, projects have been abandoned, mostly due to shortage of funds. What is seen obviously is only in the construction industry. The fact is, most industries face the similar situation. Sadly our oil and gas industry has been most affected, as we are aware of.

The root causes of an unsuccessful project may not necessarily be because of the plunging economy. Managing a project would mean to be able to complete a project successfully despite the conditions of the country.

This workshop will benefit practitioners who wish to creatively apply their technical expertise to manage real world projects. It will also be a great tool for a day – to – day business management.

Key benefits of attending Managing Successful Projects:

  • A four-phase process; focusing the project, designing the project, implementing the project and transferring control (closing)
  • Step-by-step framework for immediate implementation back in the office
  • Key technical practices and issues relating to the four project management phases
  • “Human Dynamics” which are critical success factors in project management
  • Effective project monitoring strategies




Dear Esteemed Delegates,


In a world where we are seeing an increase in remote and flexible working, it is becoming harder to engage and motivate your staff. Gallup recently reported that a staggering 87% of employees worldwide are not engaged. Many companies are experiencing a crisis of engagement and aren't aware of it.

Zenith’s Employee Engagement Conference brings together HR, Change, Communications and Research Professionals to discuss the latest research insights and the current innovative approaches to help leaders to create a culture that connects to improve performance. We’ll be combining case studies from leading organisations from a range of sectors with best practice tips from our team of engagement specialists.

From leadership, culture of engagement, gaps between generations, employee behaviour, and productivity, we aim to cover the many ways in which an engaged workforce can improve business success.

On behalf of the entire Zenith team, I look forward to meeting you in April!

Khairanie Jasni
Senior Conference Producer (APAC)

• Learn how to cultivate smart leadership to engage with people more effectively
• Understand the role of line managers in engagement and learn how to equip them with the right skills
• Discover fresh and innovative engagement ideas that work
• Learn how leaders can bridge the power gaps between different cultures and generations
• Understand how to create and design your employee experiences to attract and retain the top talent for the future of work
• Discover ways to align employee behaviours with your organizational goals

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Did you predict the financial crisis of 2008? Or the scale of the ebola outbreak in West Africa? Or the drastic falls in oil prices since early 2014? Or the Arab Spring in 2011? Or dramatic changes in taxation or other government policies affecting your deals? For example, did your contracts anticipate and deal with the introduction of GST in Malaysia on 1 April 2015? Many did not, and we are now seeing a number of protracted, disruptive and costly disputes to determine who picks up the bill.

Over the lifespan of a contract, it is almost inevitable that changes will occur, particularly as the "internet of things" brings massively increased and accelerated data, fundamentally altering the way in which contracts are managed. Changes are easier to manage when they have been planned for. However, you cannot foresee everything that might affect your contract.

Our first challenge is to identify potential changes that could affect the performance, viability or profitability of a commercial agreement. Your next challenge is to ensure that your contracts contain clear provisions to deal with change, as well as clarifying the parties’ responsibilities, roles and action to be taken in any given situation.Those entrusted with managing, operating and advising on contracts must understand how the procedures will work in practice.

A recent international survey on contract management identified change management terms among the most frequent sources of claims or disputes. Clauses dealing with price changes topped the list. It is therefore important that you understand how contract terms can be used to manage and resolve disputes. This course will help you to consider the ways in which claims and disputes can be managed, both informally and formally in accordance with the terms of the contract.

The course is designed and delivered by a leading consultant with significant experience of negotiating and drafting commercial agreements as well as advising on dispute resolution and contract termination. Michael will ensure that you not only understand the law and regulation but also appreciate the commercial issues relating to change management, contract variation and dispute resolution. He will use realistic case studies as well as actual cases that have been resolved by the courts.

Key benefits of attending Managing Contract Claims, Variations and Disputes:

  • Discover how to use counter claims to safeguard your interests when claims arise
  • Implement and manage contract variations successfully to avoid disruptions and delays in your contracts
  • Find out if you are entitled to initiate contract variations and which contractual party should bear the costs for the changes to the contract
  • Resolve your contractual disputes by identifying the causes of disputes and utilizing dispute management and negotiation strategies
  • Assess the best alternative dispute resolution you should utilize when your contractual disputes become too complex
  • Master crucial strategies and best practices when resolving disputes surrounding commercial contracts through legal cases




The ASCNI Human Factors Study Group define health and safety culture as:
‘The product of individual and group values, attitudes, perceptions, competencies, and patterns of behaviour that determine the commitment to, and the style and proficiency of, an organisation’s health and safety management. Organisations with a positive safety culture are characterised by communication founded on mutual trust, by shared perceptions of the importance of safety and confidence in the efficacy of preventative measures”.

A number of major accidents such as The Deepwater Horizon, The Herald of Free Enterprise, Piper Alpha and Chernobyl have been as a result of organisation having poor safety cultures. In the BBC film about the Piper Alpha Disaster Dr Tony Barrel, the former Head of UK HSE Offshore Safety Division commented:

“I wouldn't put it (Piper Alpha) above or below other disasters, there is, actually, an awful sameness about these incidents. They’re nearly always characterised by lack of forethought, lack of analysis and nearly always the problem comes down to poor management. It’s not just due to one particular person not following a procedure or doing something wrong. You always come back to the fact that things are sloppy, ill organised and unsystematic (up and down the organisation).”

Every organisation has a safety culture – some are better than others though. Why is this the case? This training course will identify why some organisations have a more robust health and safety culture than others.

Symptoms of poor safety culture include:

  • Widespread routine procedural violations
  • Failure to comply with the organisations safety management system
  • Management decisions that put production or cost before safety

To achieve improvements in health and safety culture the following ‘drivers’ of effective safety culture will be explored including:

  • Management commitment
  • Management visibility
  • Communication
  • Employee participation
  • Inspection (including behavioural safety)

Attending the Zenith Business Excellence 2 day health and safety culture will allow delegates to understand where the safety culture maturity is within their organisations and identify the key factors that will enable it to improve. Participants will be encouraged to look at the positive examples of safety culture and how these can be encouraged within their organisations. This workshop will help delegates to develop a positive safety culture in their organisation through:

 Making your workforce intrinsically interested in health and safety.
 Getting people to do things naturally without having to be told.
 This will produce a lasting change within the business

This workshop is suitable for organisation and a large number of business sectors including manufacturing, construction, oil and gas and service sectors.

Additional assistance will be provided to delegates after the course on measuring the safety culture within their organisation and improving it by setting up a safety culture survey, interpreting results and putting a strategy together for improvement that will be carried out via email or skype.




Process capabilities are continuously scrutinized to enable enterprises to achieve strategic outcomes that ultimately impact on growth and sustained performance. Competent managers recognize the critical function to seek breakthroughs in process performance. Breakthroughs are worth the effort when the right processes are identified. To reach such a decision, managers and the teams that they lead are nimble and discerning to select, prioritize and transform processes that produce the results that address the urgent and critical gaps in business performance.

A successful intervention to improve the right business processes demand that managers and change teams use effective methods that are incisive and objective. Leveraging on experience and available expertise, the methods deliver solutions that are sustainable and overcome resistance to change. The prudent efforts to Identify, Analyse and Measure the right processes open up opportunities to introduce the best forms of information and communication technologies to deploy.

Zenith’s comprehensive 2-day program is designed to provide you with solid knowledge and successful strategies to effectively identify, analyze and measure your business process improvement strategy and develop a strategic roadmap for your improvement plans. You will discover how to utilize root cause analysis, validation and strategic templates throughout your business improvement processes to effectively track, measure and analyze your process performance capabilities and constraints within your organization's processes. Furthermore, you will learn to align your process improvement strategies with your company growth strategies and build a powerful business case to influence and secure stakeholders buy-in for successful implementation of your proposed business improvement processes.

Packed with real-life case studies and interactive discussion sessions, you will leave this program with comprehensive and in-depth knowledge on effective business process management and master the ability to identify and strategize to sustain process improvement gains and induce high business performance continuity.

- Track, measure and analyze your process performance capabilities effectively
- Learn to align your process improvement strategies with your company growth strategies
- Secure stakeholders buy-in for successful implementation of your proposed business improvement processes.
- Sharpen root cause analysis abilities to enable effective use of information technology in process design concepts
- Take away ready to use templates for decision making and analysis
- Take away a ‘ready to test’ process improvement opportunity (for those who use a company specific process during the workshop)
- Learn to develop a strategic roadmap for your improvement plans.


Header CI Nov 2016


Competitive and Market Intelligence (CI/MI) is a vital activity in any business. CI/MI is the most crucial tool for surviving and thriving in a competitive environment. These challenges and risks will increase significantly in the future, thus monitoring competitors is of utmost importance if organizations desire to sustain market advantages. CI/MI is essential as part of an organization’s core business approaches for gaining the information needed for strategic decision making. The establishment of business processes to manage the collection, evaluation and utilization of shared business critical date is not something that can be driven by technology alone, but it is something that can be made effective and intelligent through appropriate training and guidance.

Zenith’s ‘Competitive and Market Intelligence” master class aims to demystify Competitive and Market Intelligence and to create an awareness of the increasing importance of CI/MI in today’s businesses. It also will cover the latest techniques to enhance the skills and knowledge for those involved in or with an active interest in Competitive and Market Intelligence.

This 2-day master class focuses on the key issues involved in the Market Intelligence process, including establishing a CI/ MI program, gathering, analyzing and reporting intelligence.As well as outlining and providing the theoretical basis for Market intelligence, it will include simple but powerful methods and techniques that participants can apply immediately for themselves and their organizations so as to prepare their organizations for the future, with winning strategies.

With over 30-years global experience of the course instructor Murali Dharan, ‘Competitive and Market Intelligence’ will be demonstrated hands-on and interactively through exercises and examples from different countries.

• Gain a critical understanding of the sources and strategic applications of market data
• Be able to assess the quality of your company’s market research and Competitive and Market Intelligence as an input to strategic decisions
• Adding value to the decision making process by adopting the most suitable analytical method for your business
• Transforming key information into bottom line results through effective execution of intelligence processes
• Bench marking against international case studies on Market and Competitive strategies and examples of best practices to prepare your organizations for the future.